REPLACEMENT\RETURN POLICY

There are different types of returns. Either the shipping carrier will return an order or the customer will.

Customer enters the wrong address

If a customer provide the ‘wrong address’, the shipment will be returned to our facility. The customer will be liable for reshipment costs once we have confirmed an updated address with the customer. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits. You can use a simple tool like the USPS ZIP code lookup to make sure that the city in the address matches the zip code.

Customer does not pick up item

Another reason items are returned by the carrier is that they were ‘unclaimed’. If you do not collect the item at the local post or a different pickup location, it will be returned. In most cases, the shipment will be returned to our facility as it is the default return address.

If you choose to leave the default settings as is, we will be able to reship the returned items to a correct address. However, keep in mind that you will be liable for reshipment costs if shipping address is different from the original shipping address.

Customer selects incorrect size

Usually, this is due to the incorrect size being ordered. We do not refund orders or ship new orders at our expense due to a customer’s mistake. A new order, at your expense, would need to be placed for an updated size.

Sizing chart

We’re doing the best we can to avoid any incorrect sizing issues by adding the size specifications to each product. You can view them by choosing a product, then clicking “size chart” to remove any confusion for your size selection.

Damaged, defective and misprinted item(s)

Any claims for damaged/defective/misprinted items must be submitted within 10 days after the product has been received. Claims deemed an error on our part are covered at our expense.

When communicating about an unsatisfactory product item received, the first thing to do is provide photos of the unsatisfactory product and the packing slip to contact@jaiduvalcontinuingeducation.com. Our customer support will be able to get back to you quicker when you attach these photos to the official problem report.

If our customer receives a damaged, defective, misprinted item, we always take full responsibility and provide a free replacement.

Lost in transit item(s)

For packages lost in transit, all claims must be submitted within 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The best thing to do “if” this happens is for the customer to double check their provided address. Once you’ve confirmed it, get in touch with our support team contact@jaiduvalcontinuingeducation.com. They will investigate the case and offer a solution.

When communicating about a lost in transit item, provide photos of the unsatisfactory product and the packing slip to contact@jaiduvalcontinuingeducation.com. Our customer support will be able to get back to you quicker when you attach these photos to the official problem report.